Shipping policy
SHIPPING POLICY
Last Updated: August 28, 2026
- Shipping Area
EverNext currently ships to eligible addresses within the 48 contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations at this time.
- Order Processing
Orders are normally processed within 1–2 business days after payment is confirmed.
Business days do not include weekends or U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Processing may take longer during holidays, promotional events, unusually high order volumes, or circumstances outside our reasonable control.
- Shipping Rates and Free Shipping
Orders under $39: $3.99 flat-rate standard shipping.
Orders of $39 or more: free standard shipping.
The qualifying order value is calculated after discounts and before taxes.
Free shipping applies only to standard shipping. Expedited services, when available, are charged separately.
- Estimated Delivery
After an order ships, standard delivery within the contiguous United States normally takes approximately 3–7 business days.
Delivery estimates begin after the order is shipped and do not include processing time. Delivery dates are estimates and are not guaranteed.
Carrier delays, severe weather, holidays, service interruptions, incorrect addresses, and other circumstances outside our control may affect delivery.
- Tracking Information
When tracking is available, a shipping-confirmation email will be sent after the order ships.
Tracking information may take 24–48 hours to update after the carrier receives the package.
- Address Changes and Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an address needs to be changed, contact support@shopevernext.com
immediately. We will try to assist, but we cannot guarantee changes after fulfillment has begun or a shipping label has been created.
If a package is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for the cost of reshipping the order.
- Delayed Shipments
If we learn that an order cannot be shipped within the stated processing period, we will contact the customer with a revised shipping estimate.
The customer may choose to accept the delay or cancel the unshipped order for a full refund.
- Lost, Damaged, Missing, or Incorrect Shipments
If a package appears lost in transit, arrives damaged, contains missing items, or contains an incorrect item, contact us within 7 calendar days after delivery or the expected delivery date.
Please provide the order number, a description of the issue, photographs of the product and packaging, a photograph of the shipping label, and any relevant tracking information.
Keep all original packaging until the claim has been reviewed. After verification, EverNext may provide replacement parts, replace the product, or issue an appropriate refund.
- Packages Marked Delivered
If tracking shows “Delivered” but you cannot locate the package, first check the delivery area, household members, neighbors, building management, and the carrier.
If the package is still missing, contact us promptly. We will review the available tracking information and assist with the carrier claim where appropriate.
- Contact
EverNext LLC
Email: support@shopevernext.com
Website: shopevernext.com