Refund policy
RETURN AND REFUND POLICY
Last Updated: August 28, 2026
We want you to be satisfied with your EverNext purchase. Please review the following return and refund terms before placing an order.
- 30-Day Return Period
You may request a return within 30 calendar days after the order is shown as delivered.
Before returning an item, email
support@shopevernext.com
with your order number and reason for the return. Returns sent without prior authorization may not be accepted.
Approved returns must be sent to:
EverNext LLC
510 166th Pl SE
Bothell, WA 98012
United States
Please do not send any return until EverNext has approved the request and provided return instructions.
- Return Eligibility
To qualify for a standard return, the item must be:
• Unused and unassembled;
• Complete with all parts, accessories, tools, and instructions;
• In its original packaging;
• In resalable condition; and
• Accompanied by proof of purchase.
An item opened only for inspection may be eligible if it remains unused, complete, undamaged, and resalable. Final eligibility will be determined after inspection.
- Non-Returnable Items
Unless an item arrived damaged, defective, incomplete, or incorrect, we do not accept returns of:
• Used, assembled, partially assembled, or partially completed DIY products;
• Products missing parts, packaging, accessories, or instructions;
• Personalized or customized products;
• Gift cards; or
• Products clearly marked “Final Sale.”
This policy does not limit rights that cannot be waived under applicable law.
- Damaged, Defective, Missing, or Incorrect Items
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 calendar days after delivery.
Please provide:
• Your order number;
• A description of the problem;
• Clear photographs of the item;
• Photographs of the packaging and shipping label; and
• Photographs showing any damaged, incorrect, or missing components.
After reviewing the claim, EverNext may provide replacement parts, replace the product, or issue a partial or full refund, depending on the circumstances.
When the issue results from a verified product defect, shipping damage, or EverNext fulfillment error, EverNext will cover the applicable replacement or return-shipping cost.
- Return Shipping
For returns based on preference, change of mind, or an item no longer being wanted, the customer is responsible for return-shipping costs.
Original shipping charges are non-refundable unless the return results from a verified EverNext error, product defect, or shipping damage.
If EverNext provides a prepaid return label for a customer-responsibility return, the label cost may be deducted from the refund.
We recommend using a trackable shipping service. EverNext is not responsible for unauthorized returns or packages lost before delivery to the approved return address.
- Refunds
After receiving and inspecting the return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. EverNext will normally process an approved refund within 5 business days. Your bank or payment provider may require an additional 5–10 business days to post the funds.
If more than 15 business days have passed since your refund was approved, contact
support@shopevernext.com
- Exchanges
For ordinary exchanges, the fastest option is to return the eligible item and place a new order after the return is approved.
Damaged, defective, missing, or incorrectly shipped items will be handled under Section 4.
- Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will attempt to cancel orders that have not entered fulfillment. Cancellation cannot be guaranteed after processing has begun, a shipping label has been created, or the order has shipped.
- Contact
EverNext LLC
Email:support@shopevernext.com
Website: shopevernext.com